From: Kryptonite@IRCO.com
Subject: Kryptonite Lock Exchange for Charles Kiblinger
Date: November 13, 2004 2:03:41 PM PST
To: Charles Kiblinger
We are happy to report that Kryptonite did begin this program in October and thousands of replacement locks have been sent out to customers in the last few weeks. Kryptonite continues to manufacture and ship new products to consumers on a weekly basis. The whole process of the Lock Exchange Program is a complex one with manufacturing and transportation all coming into play. We are building and air shipping the new locks to get them out to our customers as fast as possible.
For those of you who are still waiting to get your UPS postage paid label, here is an update:
U-locks (bicycle and powersports), Padlocks, Cables and Evolution Disc Locks (New York Chain and New York Noose) - replacement locks are being manufactured at this time and will be shipped to consumers as they become
available.
Automobile locks - these locks are being manufactured now and will be shipped in December.
DFS and KryptoDisco - these locks are being re-engineered now and will be available to consumers in January.
As further information becomes available we will post it to our website at http://www.kryptonite.com and be sending email updates, as needed.
We appreciate your loyalty and patience during this challenging time. Please know that we are working around the clock to get a new lock to everyone who has signed up for the Lock Exchange Program.
And lastly, when packing your lock to return to us, please be kind to our planet and use as little packing material as possible.
Regards,
Team Kryptonite