Making Good

Dear Kryptonite Customer:

Thank you for registering for the Kryptonite Lock Exchange Program.

You will soon receive an e-mail with instructions about how and where to
return your current lock and at least one working key for the lock. A
Postage Paid Label will be included in this e-mail.

Once we have received your tubular cylinder lock and key(s), and stock is
available, your replacement lock will be shipped. We are expecting to
begin shipping out non-tubular cylinder locks beginning Mid October.

We are working day and night to get the new non-tubular cylinder Kryptonite
locks manufactured and available to ship to you. If you have any
questions, please call Customer Service at (800) 729-5625.

Your security is our priority. Thank you for your patience.

Kryptonite Customer Service

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The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments.

Bic Pick: Public Service Announcement

This, amazingly, is true. I did it myself with a Kryptonite Evolution 2000 U-lock. How dismaying. Here are two movies: 1, 2.

If you also succeed in doing this, write to Kryptonite at this address.

Update: A reply from Kryptonite:

From: Grumble@irco.com Subject: Re: bic pick Date: September 16, 2004 8:11:55 AM PDT

We understand there are concerns regarding tubular cylinders used in some Kryptonite locks. The tubular cylinder, a standard industry-wide design, has been successfully used for more than 30 years in our products and other security applications without significant issues.

The current Kryptonite locks based on a tubular cylinder design continue to present an effective deterrent to theft. As part of our continuing commitment to produce performance and improved security, Kryptonite has been developing a disc-style cylinder for some years. In 2000, Kryptonite introduced the disc-style cylinder in its premier line of products, the New York series. In 2002, Kryptonite began development of a new disc cylinder system for both its Evolution and KryptoLok product lines, which currently use the tubular cylinder design. These products are scheduled to be introduced in the next few weeks.

We are accelerating the delivery of the new disc cylinder locks and we will communicate directly with our distributors, dealers and consumers within the coming days. The world just got tougher and so did our locks.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Sandy Salvatore
Customer Service Rep.
Kryptonite
An Ingersoll-Rand Business
437 Turnpike Street
Canton, MA 02021
Phone: 800-729-5625 ext. 282
Fax: 781-821-4777
Sandy_salvatore@irco.com

Charles Kiblinger
To: Grumble@irco.com
cc:
Subject: bic pick
09/15/2004 02:11 Info Class:
AM |------------------|
| (*) Internal Use |
| ( ) Confidential |
| ( ) Secret |
| ( ) Privileged |
|------------------| Help

I am probably the millionth person to write and tell you that I too have successfully picked a Kryptonite lock with a bic pen and nothing else. Used pen body to wiggle/turn cylinder 90 degrees CCW, shook lock a bit, popped open.

Evolution 2000. Key says EBH xxxx.

Bummer,

Charles Kiblinger

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The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments.